Microsoft Business Solutions CRM
Microsoft Business Solutions CRM helps your small-to medium-sized business and divisions of larger organizations increase sales success, deliver superior customer service, and make informed business decisions.

Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value—enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality.

The simple configuration and ease of use of Microsoft CRM helps employees become productive fast, with little training. Easy-to-use wizards help you customize Microsoft CRM to your business specifications. Additionally, your Microsoft Certified Partner can help you customize your Microsoft CRM solution for integration with third-party applications.

An Example
Maximum Impact Inc., based in Atlanta, Georgia, United States, provides values-based leadership training via books, videos, CDs, live seminars, and satellite broadcast events. With the company's revenue and client base expected to increase dramatically over the next few years, Maximum Impact had to replace its CRM system.

The company chose Microsoft CRM because its employees were already familiar with Outlook, and Microsoft CRM fully integrated with its existing IT infrastructure including Microsoft Exchange 2000, Outlook, and our Microsoft ERP System.

The implementation paid off with easier administration, increased access to information, and greater employee satisfaction.

Sales Force Capability
Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process–helping ensure a shorter cycle, higher close rates, and improved customer retention.

Demo: Microsoft CRM Sales Demo 1:23 Min Get Flash Player

Download: CRM_Factsheet_Sales.pdf 394 KB Portable Document Format file Get Adobe Acrobat Reader

Customer Service Capability
Microsoft CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.

Demo: Microsoft CRM Customer Service Demo 1:23 Min Get Flash Player

Download: CRM_Factsheet_Cust_Serv.pdf 394 KB Portable Document Format file Get Adobe Acrobat Reader

Mobility Features
Microsoft CRM Mobile 1.2 allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities—all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software. Download the brochure below to learn more about CRM Mobile.

Download: CRM_Mobile.pdf 251 KB Portable Document Format file Get Adobe Acrobat Reader